Frequently asked questions (FAQ)

Al DiagMe is an artificial intelligence platform that explains your lab results (blood, urine, stool, etc.) in minutes. We transform complex medical jargon into clear and accessible explanations. Our solution helps you better understand your lab work and prepare for your appointment with a healthcare professional.

Our solution uses advanced artificial intelligence technologies to read lab results. The process is simple:

• The user uploads their lab report to our secure platform.
• The AI reads the data.
• An easy-to-understand report is generated in minutes.

Al DiagMe was developed by Smart Medical Care, a startup founded by experts in technology and health. Our team includes doctors, AI engineers, data security experts, and user experience specialists. Our mission is to simplify the language of lab reports to facilitate the dialogue between patients and healthcare professionals. Al DiagMe is a member of French Tech, Eurobiomed, and French Care.

No, absolutely not. AI DiagMe never replaces a consultation with a healthcare professional under any circumstances. It is a complementary tool designed to help you understand your results and prepare for your appointment. The report is for informational and educational purposes; it is not a diagnosis or a medical prescription.

Our customer support is available by email, with a response time generally under 2 hours. We also encourage you to discuss the report with your primary care physician for a full understanding.

Make sure you have an up-to-date PDF reader. Also, try temporarily disabling pop-up blockers in your browser. If problems persist, contact us at support@aidiagme.com.

Al DiagMe can currently help in understanding blood tests (hematology, biochemistry, etc.), urine tests, stool tests, and specific markers (hormones, vitamins, etc.). We are continuously expanding our capabilities to include other types of medical analyses.

The service is particularly well-suited for annual health check-ups, monitoring of medication treatments, regular checks for chronic conditions, prenatal and postnatal check-ups, and follow-up tests for athletes.

Our system accepts the PDF format, which is the most common for lab results, as well as most image formats (jpg, jpeg, tiff, heic, png, etc).

The questionnaire takes less than 2 minutes to complete. After payment, you will receive your report in a few minutes. In most cases, it is generated in under 5 minutes.

The pricing of our solution is indicated on our website’s homepage: aidiagme.com

Currently, AI DiagMe is available in French (https://www.aidiagme.fr/) and English (https://aidiagme.com/). We are actively working to add more languages.

Yes, the security of your data is one of our top priorities. We use advanced security measures to pseudonymize, encrypt, and protect your information.

Protecting your data is our absolute priority:

• Rigorous pseudonymization of data before AI analysis
• Storage on highly secure, certified cloud servers.
• Fully encrypted data transmission.
• Full compliance with strict data protection regulations, including the UK and EU GDPR.
• No sharing of your data with third parties without your explicit consent (except with our trusted service providers strictly necessary to deliver the service, as detailed in our Privacy Policy).

Only you and the people you choose to share them with have access. Our technical team may have limited access for maintenance and support purposes, under strict confidentiality conditions.

The lab tests uploaded to our platform are pseudonymized before any AI processing: your direct identifiers (such as your name) are removed. Should we use this data in the future to train or improve our AI models, it will first undergo an additional aggregation process designed to render it fully anonymous and non-identifiable. We do not sell your personal data. You have the right to opt out of this use at any time by emailing us at contact@aidiagme.com, as described in our Terms of Use and Privacy Policy.

You receive a comprehensive report that includes:

• A summary of your profile information
• A table with a simplified interpretation of your results
• Key takeaways
• Wellness tips
• A wellness action plan
• A list of relevant questions to ask your doctor

Rather than risking finding contradictory or anxiety-inducing information on the internet, Al DiagMe provides you with a structured and understandable summary of your own results in minutes, based on reliable sources. This saves time and reduces uncertainty while you wait for your essential medical appointment.

Yes, because unlike lab results that only present numerical values, Al DiagMe provides a simplified explanation for each marker. Our customers confirm that the report transforms technical data into understandable information.

They come from a validated knowledge base on lifestyle habits (diet, sleep, etc.). The system may select general suggestions based on your profile information (age, gender, etc.). These are educational tips, not medical recommendations. Any decision should be discussed with a healthcare professional.

Al DiagMe is useful when your doctor’s appointment is several days away, to effectively prepare for your consultation, to understand your routine lab results in plain language, or to facilitate the discussion with your doctor.

Yes, even with few abnormal markers, you benefit from explanations on those specific markers, a summary of key points, and relevant wellness advice.

Absolutely. The report is designed as a tool to facilitate discussion with your doctor. Many users use it to prepare specific questions and have a more productive conversation.

Yes, AI DiagMe can display your previous results as long as they are also present in the lab report you submit.