These terms of service outline the rules and regulations for using our services.
Effective Date: April 18, 2025.
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. They govern your access to and use of our website, aidiagme.com (the “Site”), and all related lab result explanation services (the “Services”).
Smart Medical Care Ltd (“We”, “Us”, “Our”) provides these Services under the AI DiagMe brand. By using our Services, you agree to be bound by these Terms of Service. In addition, you agree to our Privacy Policy and Cookie Policy, which are incorporated by reference. If you do not agree to these conditions, you must not use our Services.
AI DiagMe is a brand of Smart Medical Care Ltd. We are a company registered in England and Wales (Number: 15309552), with our office at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom. Our mission is to make health information more accessible. We use artificial intelligence (AI) to simplify lab reports (currently blood, urine, and stool) to help you understand your results and facilitate dialogue with your doctor.
This is a critical part of our Terms of Service.
To use our Services, you must be at least 18 years old. By using the Services, you confirm that you meet this age requirement.
To generate a report, you must provide certain information, including your name, email address, and your lab report PDF. You agree that all information you provide will be accurate and complete, as detailed in our Privacy Policy.
Currently, you can purchase reports without creating a formal account. However, we plan to use your purchase information to automatically create a secure account on our “Patient Portal.” This future portal will allow you to access past reports and manage your data. We will inform you about login procedures when this feature is available. You will be responsible for keeping your future login details confidential.
We grant you a limited, non-exclusive, and revocable license to use the Services for personal, non-commercial purposes. This means you can view your report, print it, and discuss it with your healthcare professionals. Any other use, such as reselling or distributing the content, is prohibited without our prior written consent.
You agree not to use the Services to:
You are responsible for the information and files you submit (“Input Data”). You retain full ownership of your Input Data. Furthermore, you guarantee that you have the necessary rights to provide this data to us.
The report our AI generates is the “Output Data.” Under these Terms of Service, we assign to you all our rights and interest in the specific Output Data created for you.
Artificial intelligence is a probabilistic field. While we strive for accuracy, the Output Data may sometimes contain errors and may not be unique to you. Therefore, you acknowledge that the Output Data is for informational guidance only and should never be considered infallible or a substitute for professional medical advice.
Generating a report requires payment. We display the applicable prices in US Dollars ($) on the Site at the time of your order. You must provide valid payment information to our secure payment provider, Stripe. We do not store your full credit card details.
Currently, we only offer single-payment reports. We may offer subscription plans in the future. If we introduce subscriptions, we will clearly communicate all specific terms (price, renewal, cancellation) beforehand.
Because our service delivers digital content immediately, we generally do not provide refunds once the report generation has started. However, if you believe the Service has a major malfunction, please contact us at contact@aidiagme.com. We will review your request on a case-by-case basis.
You may stop using the Services at any time. We may also suspend or terminate your access if you violate these Terms of Service, pose a security risk, or if we are required to by law.
WE PROVIDE THE SERVICES “AS IS” AND “AS AVAILABLE.” ALSO, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW. FINALLY, WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
We encourage you to contact us first to resolve any dispute amicably. These Terms of Service are governed by the laws of England and Wales. Consequently, any legal action you initiate against us must be brought before the courts of England and Wales.
We reserve the right to modify these Terms at any time. If we make substantial changes, we will notify you before they take effect. Your continued use of the Services after the changes constitutes your acceptance of the new Terms.
These Terms of Service, along with our Privacy and Cookie Policies, constitute the entire agreement between you and us. You may not assign your rights under these Terms without our consent. If any part of these Terms is found to be unenforceable, the remaining provisions will still be in effect.
For any questions about these Terms of Service, please contact us at: contact@aidiagme.com