AI DiagMe is an innovative company

Frequently asked questions (FAQ)

Welcome to the AI DiagMe information hub.

We understand that the intersection of artificial intelligence and healthcare diagnostics is a field of immense promise. However, it can also generate frequently asked questions. This FAQ page is designed to provide clear, transparent, and comprehensive answers about our mission, our technology, and our unwavering commitment to the healthcare professionals and patients we ultimately serve. Our goal is to demystify AI in the diagnostic space. We aim to demonstrate how AI DiagMe acts as a powerful, reliable partner to the medical community.

At its core, AI DiagMe is not about replacing the invaluable expertise of clinicians; it’s about augmenting it. Think of our platform as a sophisticated co-pilot for healthcare professionals. It utilizes advanced deep learning algorithms. These are trained on vast and diverse sets of anonymized medical data to analyze complex information with incredible speed and precision. By detecting subtle patterns that might be invisible to the human eye, our tool provides a data-driven “second opinion.” This support helps reduce diagnostic uncertainty and accelerate workflows. It allows doctors to dedicate more of their critical time to direct patient care and complex decision-making, addressing frequently asked questions along the way.

We recognize that trust is the cornerstone of any healthcare technology.

That is why our commitment to data security, patient privacy, and ethical AI is absolute. These values are foundational to everything we do. We build the AI DiagMe platform in strict compliance with the highest global standards, including GDPR and HIPAA. We process all data using state-of-the-art encryption, both in transit and at rest, and we fully anonymize it to protect patient confidentiality. Our teams rigorously test, validate against clinical benchmarks, and continuously monitor our algorithms. This ensures fairness, reliability, and the mitigation of bias, and answers frequently asked questions through our unique approach.

Below, we have organized the most frequently asked questions into categories—from the specifics of our technology to integration processes and data security protocols. We hope you find the answers you’re looking for. If you have any further questions, we encourage you to reach out. Open dialogue is essential for innovation. We are dedicated to being a transparent partner in the evolution of healthcare. For any queries not covered in our frequently asked questions, please contact us directly.

Additional Resources

  • Discover our articles on our Publications page. If you want to learn more about blood markers in an engaging way, feel free to subscribe and listen to AI DiagMe Podcasts.
  • To start using our service: Visit our Get started page. It details how our AI-powered tool for interpreting blood test results works. If additional questions arise, don’t hesitate to reach out with frequently asked questions.
  • Contacts us: here
  • For French speakers, please visit https://www.aidiagme.fr/

FAQ

Can AI DiagMe replace my doctor's advice?

No, absolutely not. AI DiagMe never, under any circumstances, replaces a consultation with a healthcare professional. Our solution is a complementary tool designed to:

  • Help you better understand your analyses while waiting for your medical appointment
  • Prepare relevant questions for your consultation
  • Enable more informed discussions with your doctor

The report generated by AI DiagMe is informational and educational. It constitutes neither a diagnosis nor a medical prescription.

Our solution uses advanced artificial intelligence technologies to read lab results. The process is simple:

  1. The user uploads their analysis to our secure platform
  2. The AI reads the data
  3. An easy-to-understand report is generated in minutes
AI DiagMe is an artificial intelligence platform that explains your lab analysis results (blood, urine, stool, etc.) in minutes. We transform complex medical jargon into clear and accessible explanations. Our solution helps you better understand your lab analysis and prepare better before consulting a healthcare professional.
Who has access to my analysis reports?
Only you and the individuals you choose to share them with have access. Our technical team may have limited access for maintenance and support purposes, but only under strict conditions of confidentiality and security.
Reports uploaded to our platform are anonymized. This anonymized content may indeed be used in the future to train or improve our AI models, as mentioned in our terms of use (which must be accepted before any purchase). Note that our terms of use offer the following opt-out option: “If you prefer that we refrain from using your Content to train our models, you have the option to opt-out of this use by sending us an email at contact@aidiagme.com.”

Protecting your data is our top priority:

No sharing of your data with third parties without your explicit consent

  • Complete anonymization of data before AI analysis
  • Storage on HDS (Health Data Hosting) certified servers in the US
  • Fully encrypted data transmission
  • Full compliance with HIPAA and health data regulations

 

Yes, the security of your data is one of our priorities. We use advanced security measures to anonymize, encrypt, and protect your information. Your confidentiality is respected at all times.
How long does it take to get my report?
In most cases, your report is generated in less than 5 minutes after completing the online form. This time may vary slightly depending on the length of the lab analysis.
Our system accepts PDF format (the most common format for lab results). If you encounter difficulties, our support team is available to help you.

AI DiagMe can currently assist in understanding:

  • Specific markers (hormones, vitamins, inflammation markers, etc.) We are continually expanding our capabilities to include other types of medical analyses.
  • Blood analyses (hematology, biochemistry, immunology, etc.)
  • Urine analyses
  • Stool analyses
Who developed AI DiagMe?

AI DiagMe was developed by Smart Medical Care, a startup founded by experts in technology and health. Our team includes:

  • Medical specialists in various disciplines
  • Artificial intelligence engineers
  • Data security experts
  • User experience specialists

We are an innovative company using AI to make health information more accessible. Our mission is to simplify the language of analysis reports to facilitate dialogue between patients and healthcare professionals.

AI DiagMe is a member of French Tech, the national ecosystem of innovative French startups; Eurobiomed, the competitiveness cluster specializing in health research; and French Care, a community supporting collaborations between public and private actors to transform and improve the healthcare system.

We offer the AI report for $99.90 $29.90 per unit.

Who developed AI DiagMe?

AI DiagMe is particularly suitable for:

  • Annual health check-ups to better understand your results
  • Monitoring medication treatments requiring regular analyses
  • Periodic checks related to chronic conditions (diabetes, thyroid problems, etc.)
  • Follow-up analyses for athletes and individuals following a nutritional program
  • Prenatal and postnatal check-ups

AI DiagMe can be beneficial in many situations:

  • When you have routine analyses and want to better understand their significance for your overall health
  • When you receive analysis results and your medical appointment is scheduled several days/weeks later
  • To effectively prepare for your medical consultation by better understanding your results beforehand
  • When you want to understand your results in clear and accessible language
  • To facilitate discussion with your doctor by asking more precise and relevant questions
Can I show my AI DiagMe report to my doctor during my consultation?
Absolutely. The report is designed as a tool to facilitate discussion with your doctor. A significant number of our users mention using AI DiagMe before their consultation to prepare specific questions and have a more productive discussion with their doctor.

Even with few abnormal markers, AI DiagMe provides added value. You benefit from explanations of these specific markers, a summary of key points to remember, and relevant wellness tips.

Yes, unlike lab results which only present numerical values and reference ranges, AI DiagMe offers you a simplified explanation of each marker. Our clients confirm that the definitions are clear and accessible, and that the report helps transform technical data into understandable information for everyone.
Is AI DiagMe available in multiple languages?

Currently, AI DiagMe is available in French (https://www.aidiagme.fr/) and English (https://www.aidiagme.com/). We are actively working on adding other languages to make our service accessible to as many people as possible.

Our customer support is available to help you:

  • By email with a response time generally under 2 business days
  • Via additional educational resources available on our site

We also encourage users to discuss their report with their attending physician for optimal understanding.

What should I do if I have technical difficulties opening the report?
If you encounter difficulties opening your PDF report, check that you have an up-to-date PDF reader. Also try temporarily disabling pop-up blockers on your browser. If problems persist, you can contact us at contact@aidiagme.com for assistance.
The questionnaire takes less than 2 minutes to complete. Our users generally find it quick and intuitive. Once completed and payment is made, you receive your report in minutes.
What exactly does the report contain?

You receive a comprehensive report including:

  •  A summary of profile information 
  • An easy-to-read table with in-depth interpretation of your lab results
  • A clear and concise summary of the insights in key points – Personalized wellness advice tailored to your profile
  • A concrete action plan to optimize your wellness 
  • Custom follow-up questions to ask your physician
Yes, AI DiagMe can also display your previous results as long as they are also present in your lab analysis report.
Instead of browsing the internet and risking finding contradictory or anxiety-inducing information, AI DiagMe offers you a structured and understandable summary of your own results in minutes, based on reliable and validated sources. This time saving and clear presentation reduce uncertainty while waiting for your essential medical consultation. It’s a tool designed to facilitate your understanding and prepare for an informed dialogue with your doctor.
How are the wellness suggestions in my report generated?

Our wellness suggestions come from a knowledge base containing general information on lifestyle (such as diet, physical activity, sleep). This information is derived from recognized scientific sources and reputable public health recommendations.

Our advisory board regularly oversees and validates this knowledge base to ensure the quality, general accuracy, and clarity of the educational information presented therein.

When your report is generated, the system may select some of these general suggestions based solely on the general information you provided in your profile (such as age, sex, declared lifestyle habits, etc.). The goal is to offer you potentially relevant avenues for reflection, drawn from this base of general information.

It is essential to understand that these are strictly general tips for educational purposes. They are neither personalized medical recommendations nor a treatment plan. Any decision or change regarding your lifestyle or health must imperatively be discussed beforehand with your attending physician or another qualified healthcare professional.

Understand your lab results in minutes

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