Privacy Policy (Outside of Europe)

Effective Date: April 3, 2024


This Privacy Policy is not applicable to individuals within the European Economic Area, the UK, and Switzerland. For residents of these regions, please consult our EU Privacy Policy.

At AI DiagMe, along with our affiliates, referred to as “AI DiagMe”, “we”, “our”, or “us”, we value your privacy and are dedicated to protecting your information securely. This document outlines how we handle Personal Information collected from or about you through our website, applications, and services (together referred to as “Services”).

1. Types of Personal Information collected

We gather personal information related to you (“Personal Information”) in the following ways:

  • Information you provide: we collect Personal Information when you set up an account to use our Services or when you communicate with us. This includes:
    • Account information: upon creating an account, we collect details related to your account such as your name, contact details, account credentials, payment information, and transaction history, collectively known as “Account Information.”
    • User content: we gather Personal Information like blood test results and profile details that you submit to our Services, referred to as “Content.”
    • Communication information: if you contact us, we collect your name, contact details, and the content of your messages, termed “Communication Information.”
    • Social media information: through our LinkedIn social media page, we collect Personal Information that you choose to share with us, such as your contact information, collectively known as “Social Information.” Additionally, the platforms hosting our social media pages may supply us with summarized information and analysis regarding our social media presence.
    • Other provided information: we collect any other information you provide to us, for instance, when you participate in our events or surveys or furnish information for identity verification, collectively referred to as “Other Information You Provide.”
  • Personal Information collected automatically through service use: as you visit, utilize, or interact with our Services, we automatically collect certain data regarding your activities (“Technical Information”), including:
    • Log data: information that your browser or device sends automatically while you are using our Services. This encompasses your Internet Protocol (IP) address, browser type and settings, the date and time of your activities, and your interactions with our Services.
    • Usage data: we automatically gather details about how you use our Services, such as the types of content you view or interact with, the features you employ, and the actions you take, along with your time zone, country, access dates and times, user agent and version, type of computer or mobile device, and your network connection.
    • Device information: this includes the name of your device, operating system, device identifiers, and the browser you’re using. The extent of information collected may vary depending on your device and its settings.
    • Cookies: our Services use cookies to function, manage, and enhance your user experience. A cookie is a small data file sent to your browser by a website you visit. You can configure your browser to accept all cookies, reject all cookies, or alert you when a cookie is offered, allowing you to decide whether to accept it each time. Note, however, that declining cookies may limit your use of a website or affect the display or functionality of certain website parts or features.
    • Analytics: we employ various online analytics tools that utilize cookies to help us understand how users engage with our Services, aiming to improve your experience.
  • 2. Utilization of Personal Information

    We employ Personal Information for various objectives, including:

    • To deliver, manage, maintain, and analyze our Services;
    • To enhance our Services and undertake research;
    • To communicate with you, which involves sending information about our Services and events;
    • To develop new programs and services;
    • To prevent fraud, criminal activities, or misuse of our Services, and safeguard the security of our IT systems, architecture, and networks;
    • To facilitate business transfers;
    • To adhere to legal obligations, processes, and to protect our rights, privacy, safety, or property, and those of our affiliates, you, or third parties.

    We may aggregate or de-identify Personal Information so that you can no longer be identified, using this data to assess our Services’ effectiveness, to enhance and add features to our Services, for research, and other similar purposes. Occasionally, we might analyze the general behaviors and characteristics of our Services’ users and share such aggregated data with third parties, publish it, or make it widely available. Such aggregated information may be collected through the Services, cookies, and other methods detailed in this Privacy Policy. We commit to maintaining and utilizing de-identified information anonymously or in a de-identified form, not attempting to reidentify the data, unless legally required.

    3. Sharing of Personal Information

    We may share your Personal Information with third parties in specific situations, as detailed below, without further notice to you, unless required by law:

    • Vendors and service providers: to support our business operations and provide certain services, we may share Personal Information with vendors and service providers. This includes hosting services, customer support vendors, cloud services, email communication software, web analytics services, and other IT service providers. These entities will access, process, or store Personal Information solely to perform tasks on our behalf, following our instructions.
    • Business transfers: in the event of a merger, acquisition, reorganization, bankruptcy, receivership, or a transition of service to another provider (“Transaction”), your Personal Information may be disclosed during the diligence process to counterparts and advisors and transferred to a successor or affiliate as part of that Transaction along with other assets.
    • Legal requirements: we may disclose your Personal Information to governmental authorities, industry peers, or other third parties if legally required or in the good faith belief that such action is necessary to: comply with legal obligations; protect and defend our rights or property; address violations of our terms, policies, or the law; prevent fraud or other illegal activities; ensure the safety, security, and integrity of our products, staff, users, or the public; or protect against legal liability.
    • Affiliates: we may share Personal Information with our affiliates, defined as entities that control, are controlled by, or are under common control with AI DiagMe. Our affiliates will use the Personal Information in a manner consistent with this Privacy Policy.

    4. Your Rights

    Depending on your location, you may have certain legal rights regarding your Personal Information, including the ability to:

    • Access your Personal Information and details about how it is processed.
    • Delete your Personal Information from our records.
    • Correct or update your Personal Information.
    • Transfer your Personal Information to another party (right to data portability).
    • Limit the processing of your Personal Information.
    • Withdraw your consent at any time if we process your data based on consent.
    • Object to the processing of your Personal Information.
    • File a complaint with your local data protection authority.

    To exercise some of these rights, you can send a request to contact@aidiagme.com.

    Note on accuracy: Services like AI DiagMe generate responses by predicting the next likely words based on the input provided by users. This means that the responses might not always be factually accurate. Therefore, you should not solely rely on the factual accuracy of outputs from our reports. If you identify any factual inaccuracies in the output, you are encouraged to send a correction request to contact@aidiagme.com.

    5. Additional disclosures for U.S. States

    This section provides further details about the types of Personal Information we collect, its use, and how we manage it, as outlined in previous sections and under “Security and Retention” below.

    • Identifiers like your name, contact details, IP address, and device identifiers may be shared with our affiliates, vendors, service providers, law enforcement, third parties for legal reasons, parties in business transactions, corporate account administrators, and others you authorize to receive it.
    • Commercial information such as transaction history might be disclosed to similar parties for processing as per our directions, legal reasons, business transactions, and to corporate account administrators.
    • Network activity information, including your interactions with our Services and Content, could be shared with affiliates, vendors, service providers, law enforcement, parties in transactions, and others you choose.
    • Geolocation data may be disclosed for processing as instructed, for legal reasons, and in transactions.
    • Sensitive Personal Information, including account login and payment card information, is shared with affiliates, vendors, service providers, law enforcement, and parties in transactions.

    Depending on local laws and with certain exceptions, you may have rights regarding your Personal Information, such as:

    • The right to know about the processing of your Personal Information, including specific pieces collected;
    • The right to request deletion of your Personal Information;
    • The right to correct your Personal Information;
    • The right to non-discrimination in exercising your privacy rights.

    We do not “sell” or “share” Personal Information for cross-contextual behavioral advertising as defined by local law, nor do we process sensitive Personal Information to infer consumer characteristics.

    Note that:

    • You can exercise applicable privacy rights by sending requests to contact@aidiagme.com.
    • To protect your information, verification might be needed before fulfilling your requests. This may involve verifying your identity or residency, especially if you don’t have an account or if fraud is suspected.
    • You can use an authorized agent to submit requests. They must provide written permission, and you may need to verify your identity and residency.
    • If applicable, you can appeal decisions about your requests by contacting contact@aidiagme.com.

    6. Children’s Privacy

    Our Services are not designed for children under the age of 13. AI DiagMe does not intentionally collect Personal Information from children under 13. If you believe a child under 13 has provided us with Personal Information via our Services, please contact us at contact@aidiagme.com. We will promptly investigate and remove such data from our systems if necessary. Users aged 13 to under 18 should have their parent or guardian’s permission to use our Services.

    7. External Links

    Our Service may include links to external websites not operated or controlled by AI DiagMe, such as social media platforms (“Third Party Sites”). Your interactions with these Third Party Sites are governed by their own privacy policies and terms, not ours. We do not endorse or take responsibility for these external sites. For information on their privacy practices, please contact them directly.

    8. Data Security and Retention

    We employ reasonable technical, administrative, and physical safeguards to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction, both online and offline. However, no internet or email transmission is completely secure. Caution is advised when sending us information via the internet or email. We are also not liable for the bypassing of any privacy or security measures on our Service or on third-party platforms.

    We retain Personal Information as long as necessary to provide our Services to you, for legitimate business purposes including dispute resolution, safety, security, and legal compliance. The duration for which we keep Personal Information depends on various factors, including the information’s volume, nature, and sensitivity, the potential risk from unauthorized use or disclosure, our processing objectives, and legal requirements.

    9. Information for Non-EU Users

    As a user of our Service from outside the EU, please be aware that your Personal Information will be processed and stored in our facilities and servers in Europe, and may also be shared with our service providers and affiliates in other regions.

    Our processing of your Personal Information is based on the following legal grounds:

    • Contractual necessity: when we provide and maintain our Services for you, processing certain information like Account Details, Content, and Technical Data is essential for service delivery. Without this information, our ability to offer our Services might be compromised.
    • Legitimate interests: we process some of your information to safeguard our Services against misuse, fraud, or security threats and to enhance, develop, or market our Services. This may involve processing your Account Information, Content, Social Information, and Technical Information.
    • Consent: for specific processing activities, we may rely on your consent, which you have the right to withdraw at any time.
    • Legal obligations: we may use your Personal Information to meet legal requirements or to protect the rights, safety, and property of our company, our users, or third parties.

    For international transfers of Personal Information, we apply appropriate safeguards and ensure transfers are conducted through legally valid mechanisms. For inquiries regarding the processing of Personal Information, please reach out to us at contact@aidiagme.com.

    10. Privacy Policy Updates

    We reserve the right to modify this Privacy Policy as necessary. Updates will be posted on this webpage, or as required by law, we will provide another form of notice.

    11. Contact Information

    For any questions or concerns regarding this Privacy Policy or your Personal Data, please contact us at contact@aidiagme.com.