Privacy Policy (Europe)

Effective on April 3, 2024

This Privacy Policy is relevant for residents of the European Economic Area (EEA), Switzerland, or the UK. If you are located outside of the EEA, Switzerland, or the UK, please refer to the applicable version of our Privacy Policy.

At AI DiagMe, we prioritize your privacy and are dedicated to safeguarding any information we collect from or about you. This Privacy Policy outlines how we handle Personal Data gathered from or about you when you access our website, applications, and services (collectively referred to as “Services”).

1. Data controller

For residents of the European Economic Area (EEA), Switzerland, or the UK, Smart Medical Care Limited, located at 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF, acts as the data controller and is accountable for managing your Personal Data in accordance with this Privacy Policy.

2. Personal Data we collect

Below is an overview of the Personal Data we collect about you:

  • Personal Data you provide: this includes data collected when you set up an account or interact with us, such as:
    • Account information: this comprises details linked to your account like your name, contact details, login credentials, payment information, and transaction history.
    • User content: this refers to Personal Data like blood test results and profile details you input into our Services.
    • Communication information: this includes any information you provide when you contact us, such as your name, contact details, and the content of your messages.
    • Social media information: through our LinkedIn social media page, we gather Personal Data you choose to share, like your contact details. Additionally, the platforms hosting our social media pages may give us summarized information and analytics regarding our social media presence.
    • Other information you provide: this encompasses any additional information you offer, like participation in events or surveys, or data provided for verifying your age or identity.
  • Personal Data we automatically collect when you use our Services. Technical Information: this involves data received automatically when you interact with our Services, such as:
    • Log data: information sent by your browser or device, including your IP address, browser type and settings, the time and nature of your request, and how you engage with our Services.
    • Usage data: details about how you use our Services, like the content you view, features you use, your actions within the Services, along with your time zone, country, access dates and times, user agent, device type, and internet connection.
    • Device information: this includes the name and operating system of your device, device identifiers, and the browser you’re using, which may vary based on your device and its settings.
    • Cookies and similar technologies: to operate, manage, and enhance our Services, we employ cookies and related technologies.

3. Uses of Personal Data

We utilize Personal Data for several purposes, including:

  • Delivering and maintaining our Services;
  • Enhancing and developing our Services, introducing new features, and conducting research (after data anonymization),
  • Communicating with you, which includes sending information or marketing materials about our Services and events;
  • Preventing fraud, criminal activities, or misuse of our Services, and ensuring the security of our systems and Services; and
  • Adhering to legal obligations and safeguarding the rights, privacy, safety, or property of our users, ourselves, our affiliates, or third parties.

We anonymize Personal data before being used to enhance and develop our Services, to introduce new features, and to conduct research.

4. Sharing of Personal Data

We may share your Personal Data under certain circumstances, and after data anonymization, with:

  • Vendors and service providers: to support our business operations and provide specific services, we may share Personal Data with vendors and service providers. This includes providers of hosting, customer service, cloud computing, content delivery, data storage, support, safety monitoring, email communication, web analytics, payment processing, and IT services. These entities will access, process, or store Personal Data solely to perform their functions and according to our instructions.
  • Business transfers: in the event of strategic transactions, such as mergers, acquisitions, reorganizations, bankruptcies, or service transitions, your Personal Data may be disclosed during the due diligence process and transferred to a successor or affiliate as part of the transaction, along with other assets.
  • Government authorities and other third parties: we may disclose your Personal Data to government authorities, industry peers, or other third parties as required by law or under the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, enforce our terms and policies, detect or prevent fraud or illegal activity, ensure the safety and security of our products, employees, users, or the public, or protect against legal liability.
  • Affiliates: Personal Data may also be shared with our affiliates, defined as entities that control, are controlled by, or are under common control with AI DiagMe. Our affiliates will use the Personal Data in a manner consistent with this Privacy Policy.

5. Data retention

We will keep your Personal Data only for as long as necessary to deliver our Service to you, or for other valid business reasons, such as addressing disputes, ensuring safety and security, or fulfilling our legal duties. The duration of Personal Data retention depends on several factors, including:

  • The reason we process the data (for instance, if the data is needed to offer our Services);
  • The volume, type, and sensitivity of the data;
  • The potential risk of harm from unauthorized access or sharing of the data;
  • Any legal obligations we must adhere to.

6. Your rights

Regarding your Personal Data, you are entitled to several legal rights, including the ability to:

  • Access your Personal Data and understand how it’s processed.
  • Erase your Personal Data from our records.
  • Correct or update your Personal Data.
  • Transfer your Personal Data to another party (data portability right).
  • Limit the processing of your Personal Data.
  • Withdraw consent at any time if processing is based on consent.
  • File a complaint with your local data protection authority.

You also have rights related to objections:

  • You can object to our processing of your Personal Data for direct marketing at any time.
  • You can object to our processing of your Personal Data when it’s based on our legitimate interests.

To exercise some of these rights, you can send your request to Please note these rights might be restricted in certain cases, for example, if fulfilling your request would expose Personal Data about someone else, or if you ask to delete information we’re legally obligated to keep or have compelling legitimate reasons to retain.

Accuracy Disclaimer: Services like AI DiagMe generate responses based on user-provided information and subsequent predictions of likely phrases. This process may not always result in factually accurate output. Therefore, you shouldn’t rely solely on the factual accuracy of our reports’ output. If you identify any factual inaccuracies in the output, you’re encouraged to submit a correction request to

7. Children

Our Services are not designed for children under the age of 13, and we do not intentionally collect Personal Data from individuals under this age. If you believe a child under 13 has submitted Personal Data to AI DiagMe via our Services, please contact us at We will look into the matter and, if necessary, remove the data from our systems. Users under the age of 18 must obtain consent from their parents or guardians to use our Services.

8. Privacy Policy updates

We reserve the right to amend this Privacy Policy periodically. Any updates will be posted on this page, except when different notification methods are mandated by law.

9. Contact Information

For any inquiries or concerns not covered in this Privacy Policy, or regarding the processing of Personal Data, please reach out to us at